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+234 811 924 8246
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+234 811 924 8246
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poshpearlaccessories@gmail.com
Official business email

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Getting started

From the moment your order arrives to first-time setup of the PoshPearl app.

Devices & firmware

Troubleshooting and firmware updates for every product in the PoshPearl lineup.

Orders & delivery

Tracking, delivery questions, and installation changes.

Billing & payments

Invoices, payment methods, and bulk-order terms.

Installation

Preparing your door, gate, or window for a PoshPearl install.

Warranty & repair

D2Pro 2-year warranty information and repair enquiries.

— Frequently asked

The questions everyone asks first.

If your question is not here, send the product, city, order reference, and issue through an official support channel.

Ask the team to confirm the D2Pro emergency-power and backup-access procedure during the door check and installation handover.
Local and remote functions vary by device and setup. Confirm the exact offline, app, and network behaviour required before purchase.
Send clear front, back, edge, and frame photos of the door. PoshPearl will review the fit before installation is booked.
The NGN 350,000 Abuja campaign package includes installation. For installation outside Abuja or alternative arrangements, request written terms before payment.
Installation timing depends on the door, site, quantity, and required preparation. The team confirms timing after the fit check.
Delivery is free nationwide and the current delivery target is within 24 hours. Installation outside Abuja is priced separately.
Return and refund terms must be confirmed in writing for the specific order before payment. Contact the official business email or WhatsApp line for the current policy.
There is no public discount tier. Share the quantity, city, buyer type, door requirements, and timeline to request an approved proposal.
Payment terms for large orders are not public. Any schedule or deposit requirement must appear in the approved written proposal.
The D2Pro has a verified 2-year warranty. Request the written warranty document for exact coverage, exclusions, and claim procedure.

Service availability

Contact an official support channel to confirm current device, app, installation, or order-service availability.

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Choose the closest category and include the product, city, order reference, and the outcome you need.

Abuja installationIncluded in the NGN 350,000 D2Pro campaign package after a fit check.
Nationwide deliveryFree delivery across Nigeria, with a current 24-hour delivery target.
poshpearlaccessories@gmail.comOfficial business email
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